FREQUENTLY ASKED QUESTIONS
Do you have any questions? We are here to help you.
Having an account has many advantages:
- Your personal details (delivery address, billing address, e-mail address, telephone number, etc.) are saved. You will not have to enter them again when you place further orders.
- You can manage your orders.
You can modify your personal data directly online or delete them by contacting our Customer Service.
Log in to your account by clicking on "My account". When you are logged in, click on "Personal information". Make any changes you wish to make and click on "Update".
These data are strictly confidential and are only used to respond as satisfactorily as possible to your requests (invoicing, shipping). This data may under no circumstances be shared or sold.
On the website www.soivrecosmetics.com, click on "My account" and then on the link "Forgot your password". Enter the e-mail address you used for your registration, to which we will send your password. If you do not receive this e-mail, please check your spam box or contact our Customer Service.
You have two possibilities:
- Create an account if you do not have one. Having an account has many advantages: your personal details (delivery address, billing address, e-mail address, telephone number, etc.) are registered. You will not have to enter them again when you place other orders. You can manage your orders.
- Place an order without creating an account.
Before validating your payment, you can modify or cancel your order on the "Your cart" page at the order validation stage. To ensure you receive your order as quickly as possible, you will not be able to cancel or modify your order once it has been completed. You may return all or part of your order once you have received it. Please refer to the section dedicated to our return policy.
On the shopping cart page, enter the code in the "Enter your discount code if you have one" box. You must click on "Apply code" to validate it. The discount will be applied directly to your cart. Please note that our offers are valid only once per person, while stocks last and cannot be combined with other offers.
- Bank card (Visa or MasterCard)
- Paypal
- Transfer
Other forms of payment (cheque, cash) are not accepted.
2. In the "Name" field: enter your first and last name as it appears on your payment card.
3. In the "Credit Card Number" field: enter the 16-digit number on the front of the card, leaving no spaces.
4. In the "Cryptogram" field, enter the last 3 digits of the series printed on the back of the card. The cryptogram, consisting of these three digits, serves to secure payment card transactions and to provide additional protection against fraudulent use of payment cards.
5. Indicate the expiry date of the card by selecting the month and year from the drop-down list.
6. Once you have entered your bank details, click on "Pay for my order". By doing so, you accept the General Terms and Conditions of Sale.
PayPal is an online payment service that allows a business or user with an email address to make and receive payments online in a convenient, secure and inexpensive way. To pay for your order with PayPal, follow the steps below:
1. Select the PayPal payment method to be directed to your PayPal account.
2. Log in and validate your payment.
3. Once your payment has been validated, you will be automatically redirected to www.soivrecosmetics.com to finalise your order.
Your bank details are encrypted (SSL mode) and cannot be known or kept by Soivre Cosmetics.
It is essential that the products are in the same condition as they were delivered. Once we receive the product we will proceed to pay you the corresponding amount for the item you wish to return.
In this case of return, you will be responsible for the shipping costs of both the initial delivery of the order (provided they have been charged), and the subsequent collection of the order to our warehouses.
FREQUENTLY ASKED QUESTIONS
Do you have any doubts?
We are here to help you.
It is very simple. On the website www.soivrecosmetics.comClick on "My Account" and then on "Create my account". Enter your personal details and validate your registration.
Having an account has many advantages:
- Your personal details (delivery address, billing address, e-mail address, telephone number, etc.) are saved. You will not have to enter them again when you place further orders.
- You can manage your orders.
You can modify your personal data directly online or delete them by contacting our Customer Service.
These data are strictly confidential and are only used to respond as satisfactorily as possible to your requests (invoicing, shipping). This data may under no circumstances be shared or sold.
Log in to your account by clicking on "My account". When you are logged in, click on "Personal information". Make any changes you wish to make and click on "Update".
On the website www.soivrecosmetics.com, click on "My account" and then on the link "Forgot your password". Enter the e-mail address you used for your registration, to which we will send your password. If you do not receive this e-mail, please check your spam box or contact our Customer Service.
You have two possibilities:
- Create an account if you do not have one. Having an account has many advantages: your personal details (delivery address, billing address, e-mail address, telephone number, etc.) are registered. You will not have to enter them again when you place other orders. You can manage your orders.
- Place an order without creating an account.
Before validating your payment, you can modify or cancel your order on the "Your cart" page at the order validation stage. To ensure you receive your order as quickly as possible, you will not be able to cancel or modify your order once it has been completed. You may return all or part of your order once you have received it. Please refer to the section dedicated to our return policy.
On the shopping cart page, enter the code in the "Enter your discount code if you have one" box. You must click on "Apply code" to validate it. The discount will be applied directly to your cart. Please note that our offers are valid only once per person, while stocks last and cannot be combined with other offers.
- Bank card (Visa or MasterCard)
- Paypal
- Transfer
Other forms of payment (cheque, cash) are not accepted.
2. In the "Name" field: enter your first and last name as it appears on your payment card.
3. In the "Credit Card Number" field: enter the 16-digit number on the front of the card, leaving no spaces.
4. In the "Cryptogram" field, enter the last 3 digits of the series printed on the back of the card. The cryptogram, consisting of these three digits, serves to secure payment card transactions and to provide additional protection against fraudulent use of payment cards.
5. Indicate the expiry date of the card by selecting the month and year from the drop-down list.
6. Once you have entered your bank details, click on "Pay for my order". By doing so, you accept the General Terms and Conditions of Sale.
PayPal is an online payment service that allows a business or user with an email address to make and receive payments online in a convenient, secure and inexpensive way. To pay for your order with PayPal, follow the steps below:
1. Select the PayPal payment method to be directed to your PayPal account.
2. Log in and validate your payment.
3. Once your payment has been validated, you will be automatically redirected to www.soivrecosmetics.com to finalise your order.
Your bank details are encrypted (SSL mode) and cannot be known or kept by Soivre Cosmetics.
It is essential that the products are in the same condition as they were delivered. Once we receive the product we will proceed to pay you the corresponding amount for the item you wish to return.
In this case of return, you will be responsible for the shipping costs of both the initial delivery of the order (provided they have been charged), and the subsequent collection of the order to our warehouses.
